Refund and Returns Policy

At VapeMasterAE, your satisfaction is our top priority. Our Refund and Returns Policy is designed to ensure a transparent, hassle-free experience for our valued customers. Below, we outline the details of our approach to returns, exchanges, and refunds to give you peace of mind when shopping with us.

Returns If you are not completely satisfied with your purchase, you have the option to return your item(s) within 14 days of receiving your order. To be eligible for a return:

• The item must be unused, in its original condition, and accompanied by the original packaging.
• Consumable products such as e-liquids and opened items are non-returnable for safety and hygiene reasons.

Once we receive your returned item, it will undergo a thorough inspection. If your return meets our criteria, we will process it promptly.

Refunds After your returned item is approved, we will initiate a refund to your original payment method. Please note:

• Refund processing may take 5-7 business days, depending on your bank or payment provider.
• Shipping charges incurred during the original purchase are non-refundable.

Exchanges We are committed to ensuring the quality of the products we offer. If you receive a defective or damaged item, we will gladly provide a replacement at no additional cost. To initiate an exchange:

1. Contact our customer service team within 7 days of receiving the product.
2. Provide details and proof of the defect or damage (e.g., photos).

Our team will guide you through the process and ensure a seamless exchange.

Shipping for Returns and Exchanges Customers are responsible for covering the shipping costs associated with returning items unless the return is due to a defect or error on our part. For exchanges, Vape Master UAE will cover the cost of shipping the replacement product back to you.

Customer Service Our dedicated support team is here to assist you with any concerns or questions about our Refund and Returns Policy. Reach out to us via email or phone, and we’ll ensure that your experience with VapeMasterAE is smooth and satisfactory.

Thank you for choosing Vape Master AE. We appreciate your trust and look forward to serving your vaping and cigarette needs with excellence.